Thank you for shopping with OLUVANTA.

We want you to be satisfied with your purchase. Please read our policy carefully to understand your rights and obligations.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale items

• Personal care items (for hygiene reasons)

• Customized or personalized products

3. Refunds

Once we receive and inspect your return:

• We will notify you of approval or rejection

• If approved, your refund will be processed to your original payment method within 5–10 business days

Please note:

• Shipping costs are non-refundable

• Any return shipping fees are the responsibility of the customer (unless the item is defective or incorrect)

4. Exchanges

We only replace items if they are:

• Defective

• Damaged

• Incorrect (wrong item received)

To request an exchange, contact us at: oluvanta@oluvanta.com

5. Order Cancellation

Orders can only be canceled within 12 hours of placement.

After this period, orders may already be processed or shipped and cannot be canceled.

6. Late or Missing Refunds

If you haven’t received a refund:

• First, check your bank account

• Contact your credit card company (processing time may vary)

• Contact your bank

If you still have not received your refund, please contact us at:
📧 oluvanta@oluvanta.com

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery with:

• Photos of the item

• Your order number

We will resolve the issue as quickly as possible.

8. Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective

• The wrong item was sent

We recommend using a trackable shipping service.

9. Contact Us

For any return or refund requests, please contact us:

📧 oluvanta@oluvanta.com

Refund & Return Policy – OLUVANTA